Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@safetyswagus.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@safetyswagus.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@safetyswagus.com.

30-Day Return Policy

Overview

We want you to love your purchase. If your new polo doesn’t fit or meet your expectations, we offer hassle-free returns or exchanges within 30 days of delivery.

Return Eligibility

To qualify for a full refund or exchange, returned items must meet the following conditions:

  • Condition: Unworn, unwashed, and undamaged.

  • Tags & Packaging: Must have all original tags attached and be in original packaging.

  • Proof of Purchase: Requires an order number, receipt, or packing slip.

  • Final Sale Items: Customized, embroidered, or clearance items marked "Final Sale" cannot be returned or exchanged.

Return Shipping & Fees

  • Exchanges & Store Credit: Free return shipping on all size or color exchanges and store credit returns.

  • Refunds to Original Payment Method: A flat $6.00 processing fee will be deducted from your refund total to cover prepaid return shipping labels.

  • International Orders: Customers are responsible for return shipping costs and any associated customs/duties.

How to Initiate a Return

  1. Email us at support@safetyswagus.com

  2. Enter your order number and billing zip code.

  3. Select the polo(s) you wish to return and choose your reason for return or preferred exchange size.

  4. Print your prepaid shipping label and attach it to your package.

  5. Drop your package off at any authorized shipping location.

Processing & Refunds

  • Once received at our warehouse, returns are inspected within 3–5 business days.

  • Approved refunds are credited to your original payment method. Depending on your financial institution, funds typically post within 5–10 business days.

  • Store credit is issued via email gift card immediately upon return inspection.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect polo, please email support@safetyswagus.com within 7 days of delivery with photos of the issue. We will ship a replacement immediately at no extra cost.